Find, Resend, and Manage Tickets After Purchase
Post-purchase ticket operations are about retrieval speed and reliable delivery recovery.
This article is written for real YouthSports workflows, not generic software steps.
Before you start
- Open /portal/account/tickets while signed in.
- Identify event and order you need.
- Use order success page for immediate confirmation.
Step-by-step workflow
- Find event group in My Tickets.
- Move through ticket carousel and verify QR display.
- Use Email Tickets resend action.
- Use order success Resend Email when needed.
- Use print action for offline backup.
What controls this workflow
- Tickets are grouped by event across orders.
- Resend targets each unique order-email pair.
- QR display depends on valid ticket records.
- Wallet actions are placeholders in current app state.
Access and visibility rules
- My Tickets route is protected for parent and athlete.
- Order success route is available after checkout redirect.
- Resend requires valid order ID and email.
Common edge cases and fast fixes
- No tickets visible: verify paid order state.
- Resend failed: verify email and retry once.
- Multiple orders: resend handles each order.
- Need manual fallback: use /portal/tickets/resend.
You are done when
- All relevant tickets are visible and scannable.
- Resend confirms successful delivery.
- Gate entry can proceed without delay.
YouthSports is designed to keep family logistics clear, fast, and reliable across the season.
